Frequently Asked Questions
About JapansPrime
What is JapansPrime?
What is JapansPrime?
#1 Online store for Japanese Products
JapansPrime is a Nagoya-headquartered e-commerce platform that brings 100 % authentic, Japan-made products to customers worldwide—“Feel Japan, Anywhere.” From artisanal snacks to cutting-edge gadgets, every item is sourced directly from Japanese brands, craftsmen, and licensed distributors.
Are all products really made in Japan?
Are all products really made in Japan?
Yes. We vet every supplier, require Certificates of Origin, and conduct periodic factory audits to ensure true “Made in Japan” authenticity.
Ordering & Payment
How do I place an order?
How do I place an order?
Add items to cart, proceed to checkout, choose your payment method, and confirm. A confirmation email and WhatsApp/SMS alert follow instantly.
What payment methods are accepted?
What payment methods are accepted?
Major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, Klarna installments, and local options in select regions like Cash on Delivery.
Is Cash-on-Delivery available?
Is Cash-on-Delivery available?
COD is available in GCC countries and Japan. Select “Cash on Delivery” at checkout. Additional local courier fees may apply.
Can I change or cancel my order?
Can I change or cancel my order?
If the status is “Processing,” contact support immediately. Once marked “Shipped,” changes are no longer possible, but our 30-day return policy still applies.
Shipping & Delivery
Do you ship worldwide?
Do you ship worldwide?
Yes—190+ countries via DHL, FedEx, Aramex, Japan Post, and regional 3PL partners.
Where will my order ship from?
Where will my order ship from?
• Pre-order items ▸ directly from Japan.
• In-stock items shown as “Ships from Local Warehouse” depart from our GCC fulfilment centre (and soon NA / EU hubs).
How much is shipping?
How much is shipping?
Standard shipping is always free; express upgrades are shown at checkout.
How long does delivery take?
How long does delivery take?
• GCC: 2-4 work-days (local stock) / 7-10 days (Japan).
• North America & EU: 3-5 work-days DHL Express (once local hubs launch).
• Rest of world: 7-14 days average.
Will I pay customs or duties?
Will I pay customs or duties?
JapansPrime pre-pays import duties for Worldwide
Pre-Orders
What is a pre-order?
What is a pre-order?
Pre-orders reserve upcoming products before they arrive at our warehouse. Lead-time is displayed on each product page.
Can I mix pre-order and in-stock items?
Can I mix pre-order and in-stock items?
Yes. We ship in-stock items first (free) and dispatch pre-orders when they arrive—at no extra cost.
Returns, Refunds & Exchanges
Return window
Return window
30 calendar days from delivery.
Condition
Condition
Unused, original packaging, tags intact.
Free return shipping?
Free return shipping?
Yes—one prepaid label per order.
Refund speed
Refund speed
3-5 business days after inspection.
Exchanges
Exchanges
Fast swap if inventory is available; otherwise you’ll receive a refund or store credit.
Damaged / wrong item
Damaged / wrong item
Snap a photo within 48 hours; we’ll replace or refund immediately.
Product Authenticity & Safety
How Authenticity & Safety is Secured?
How Authenticity & Safety is Secured?
- Direct-from-brand contracts only—no grey-market sourcing.
- Batch-level traceability: every shipment is logged.
- Certificates & testing: JIS, ISO, and relevant food-safety or cosmetics-safety documents available on request.
- Temperature-controlled logistics for perishables.
Wholesale / B2B
Do you offer bulk pricing?
Do you offer bulk pricing?
Yes—tiered discounts start at 50 units per SKU.
How do I apply?
How do I apply?
Email info@japansprime.com with your business license and forecast.
Account & Security
How do you ensure Account & Security?
How do you ensure Account & Security?
- Two-factor authentication (2FA) available for all customer accounts.
- PCI-DSS Level 1 compliant payment processing.
- We never store raw card details; tokenized by Stripe/Adyen.
Miscellaneous
Gift wrapping
Gift wrapping
Available for most items—select “Gift Wrap” at checkout (¥500 / US $4).
Loyalty program
Loyalty program
Coming Soon
Language support
Language support
Site, emails, and chat bot operate in English, Japanese, and Arabic; auto-translation for 20+ languages.
